Customer Survey

1. What is your overall satisfaction with ...

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
HYTORC Products?	1. What is your overall satisfaction with ...: HYTORC Products? (Very Unsatisfied)	HYTORC Products? (Unsatisfied)	HYTORC Products? (Neutral)	HYTORC Products? (Satisfied)	HYTORC Products? (Very Satisfied)
HYTORC Services?	HYTORC Services? (Very Unsatisfied)	HYTORC Services? (Unsatisfied)	HYTORC Services? (Neutral)	HYTORC Services? (Satisfied)	HYTORC Services? (Very Satisfied)

2. How satisfied are you with HYTORC 's product and services in the following areas?

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Value for the price	2. How satisfied are you with HYTORC 's product and services in the following areas?: Value for the price (Very Unsatisfied)	Value for the price (Unsatisfied)	Value for the price (Neutral)	Value for the price (Satisfied)	Value for the price (Very Satisfied)
Quality	Quality (Very Unsatisfied)	Quality (Unsatisfied)	Quality (Neutral)	Quality (Satisfied)	Quality (Very Satisfied)
Usage experience	Usage experience (Very Unsatisfied)	Usage experience (Unsatisfied)	Usage experience (Neutral)	Usage experience (Satisfied)	Usage experience (Very Satisfied)
Ability to meet needs	Ability to meet needs (Very Unsatisfied)	Ability to meet needs (Unsatisfied)	Ability to meet needs (Neutral)	Ability to meet needs (Satisfied)	Ability to meet needs (Very Satisfied)

3. How satisfied are you with your business relationship with HYTORC in the following areas?

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Flexibility of pricing	3. How satisfied are you with your business relationship with HYTORC in the following areas?: Flexibility of pricing (Very Unsatisfied)	Flexibility of pricing (Unsatisfied)	Flexibility of pricing (Neutral)	Flexibility of pricing (Satisfied)	Flexibility of pricing (Very Satisfied)
Flexibility of terms and agreement	Flexibility of terms and agreement (Very Unsatisfied)	Flexibility of terms and agreement (Unsatisfied)	Flexibility of terms and agreement (Neutral)	Flexibility of terms and agreement (Satisfied)	Flexibility of terms and agreement (Very Satisfied)
在hase experience	在hase experience (Very Unsatisfied)	在hase experience (Unsatisfied)	在hase experience (Neutral)	在hase experience (Satisfied)	在hase experience (Very Satisfied)
After-sale support and relationships	After-sale support and relationships (Very Unsatisfied)	After-sale support and relationships (Unsatisfied)	售后支持和关系（中性）	After-sale support and relationships (Satisfied)	After-sale support and relationships (Very Satisfied)
Repeat purchase experience	重复购买的经验(非常不满意)	Repeat purchase experience (Unsatisfied)	Repeat purchase experience (Neutral)	Repeat purchase experience (Satisfied)	Repeat purchase experience (Very Satisfied)

4. Compared to alternative products, how would you rate HYTORC?

	The competitors are better	Equal to competitiors	HYTORC provides better value
Please indicate	4. Compared to alternative products, how would you rate HYTORC?: Please indicate (The competitors are better)	Please indicate (Equal to competitiors)	Please indicate (HYTORC provides better value)

5. Would you purchase additional or related products from HYTORC?

	0 Not at all likely	1	2	3	4	5 Neutral	6	7	8	9	10 Extremely Likely
的可能性有多大?	5. Would you purchase additional or related products from HYTORC?: How likely? (0 Not at all likely)	的可能性有多大?(1)	的可能性有多大?(2)	的可能性有多大?(3)	的可能性有多大?(4)	的可能性有多大?(5 Neutral)	的可能性有多大?(6)	的可能性有多大?(7)	的可能性有多大?(8)	的可能性有多大?(9)	的可能性有多大?(10 Extremely Likely)

6. Would you recommend the HYTORC products or services to someone else?

	0 Not at all likely	1	2	3	4	5 Neutral	6	7	8	9	10 Extremely Likely
的可能性有多大?	6. Would you recommend the HYTORC products or services to someone else?: How likely? (0 Not at all likely)	的可能性有多大?(1)	的可能性有多大?(2)	的可能性有多大?(3)	的可能性有多大?(4)	的可能性有多大?(5 Neutral)	的可能性有多大?(6)	的可能性有多大?(7)	的可能性有多大?(8)	的可能性有多大?(9)	的可能性有多大?(10 Extremely Likely)

7. How often do you use HYTORC products and services?

	Daily	Once a week or more	Two or three times a month	Several times a year	Once a year	Other
How often?	7. How often do you use HYTORC products and services?: How often? (Daily)	How often? (Once a week or more)	How often? (Two or three times a month)	How often? (Several times a year)	How often? (Once a year)	How often? (Other)

8. How long have you been using HYTORC products and services?

	勒ss than 1 month	Between 1 and 6 months	Between 6 and 12 months	1 year or longer
How often?	8. How long have you been using HYTORC products and services?: How often? (Less than 1 month)	How often? (Between 1 and 6 months)	How often? (Between 6 and 12 months)	How often? (1 year or longer)

9. Have you experienced any problems using HYTORC products and services?

Yes	No

10. How did you hear about HYTORC?

	Social Media	Newspaper	Magazine Advertisement	Word of Mouth	Other
Please indicate	10. How did you hear about HYTORC?: Please indicate (Social Media)	Please indicate (Newspaper)	请注明（杂志广告）	Please indicate (Word of mouth)	Please indicate (Other)

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